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THE REAL STORY OF GOVERNMENT INNOVATION : ARE YOU IN?
presented by Brian Elms
Brian Elms is the author of Peak Performance and is the former Director of Peak Academy and Analytics for the City and County of Denver. He specializes in government innovation and process improvement with more than 15 years of experience providing management expertise to government agencies, elected officials, trade associations, and nonprofits. “Irreverent, honest and straightforward,” Brian is nationally recognized for sparking innovation in governments throughout the country. His work has been replicated in more than a dozen cities around the country.
Brian started his career in public service after graduating from Regis University and joining the National School and Community Corps (AmeriCorps) as a team leader. He also worked for the Rendell Administration in Pennsylvania as the Policy Director for the Department of Aging. After working in Washington, D.C., for AARP as a Legislative Specialist for health and long-term care, Brian moved back to his hometown and served as the Assistant Director of Government Affairs at Denver International Airport.
Brian is a Lean Black Belt, a certified Six Sigma Green Belt, and a Change Management Professional. In his prior role as Director of the Peak Academy, he developed curriculum, training, and consulting services that focus on employee-led performance management and continuous improvement. Since its inception in 2012, Peak Academy initiatives have saved the City and County of Denver more than $30 million and the Academy has provided training to more than 7,000 public and nonprofit professionals.
Brian joined the Change & Innovation Agency to focus on creating employee-driven innovation programs around the country. He is currently working with more than a dozen governments to launch programs and establish meaningful innovation programs that improve the lives of employees and their clients.
PANEL 1 : LINKING MEASUREMENT TO PROBLEM SOLVING
Izak Maitin is Director of Information Technology for the City of Philadelphia’s Streets Department. With over 24 years of experience in the application of information technology, he has worked in both the public and private sectors nationally and internationally. He holds an undergraduate degree in Geography from Clark University, a graduate degree in Environmental Studies from the University of Pennsylvania, and a certificate in Public Performance Measurement from the National Center for Public Performance.
Andy Webb graduated from Miami University in Ohio in 2006, after which he started his federal career serving two years in Thailand as a Peace Corps Volunteer. Upon returning to the United States he worked for the U.S. Department of the Interior, first with the National Park Service as a park ranger at Everglades National Park in South Florida, then supervising interpretation and education programs at Valley Forge National Historical Park near Philadelphia, followed by managing performance for the Bureau of Indian Affairs in Washington D.C. In 2018, Andy joined the National Aeronautics and Space Administration (NASA) as the performance lead and has worked to support a performance community focused on building data quality and transparency, strategic planning, and continuous improvement.
MeghanMarie Fowler-Finn manages the Performance Team at the District Department of Transportation (DC)
where her team uses analytics to support other teams in understanding their operations, finding simpler ways to tackle work, and training to build internal analytical skills. At DDOT performance management is about using data to find creative, unique, and boring ways to improve performance. MeghanMarie's data career got started after a doomed quest to become a professional soccer player, which led to joining the Peace Corps, and realizing a love for local government. This led to a Master in Public Policy at Harvard Kennedy School and a job as an analyst with the District of Columbia. Creating the best local government Performance Team in the country is her 5 year career plan.
PANEL 2 : BUILDING GOVERNMENT INFRASTRUCTURE TO SUSTAIN CHANGE
Luke Fuller is a senior performance analyst with the San Francisco Controller’s Office where he uses coaching,
facilitation and business analysis to make data come to life, helping people see and understand the impact of
their work, find opportunities to try new ideas, and communicate with the public about how their government is doing. Since 2015 he has partnered with teams at nearly a dozen departments in SFgov to help them improve their service designs, policies, and use of data. Luke worked with a variety of nonprofits and service groups before joining the SFgov, including the Urban Institute where he conducted research on local governance and service outcomes, and the social impact strategy firm Mission Measurement where he helped clients improve their management and performance of global development programs. He holds an M.A. in International Development Studies from George Washington University and a B.S. in Political Science from Santa Clara University, with special training in business process improvement, facilitation, performance measurement and organizational learning.
Eugene J. Monaco is the Executive Director of the Professional Development Program and Distinguished Public Service Professor at the University at Albany. As Executive Director of PDP, he leads a nationally recognized continuing professional education program, which provides continuing professional education for those seeking ongoing development in their professional fields. Monaco has been instrumental in PDP being at the forefront of innovative extended learning education and training for public and not-for-profit agencies and their employees. In addition to his faculty experience in the field of public policy and administration, he has been involved with curriculum design and instruction, distance education, grant development, sponsored funds management, and research and evaluation for over 30 years.
Dr. Robert Wright has over 25-years of experience in increasingly more responsible positions to envision, develop, and implement innovative programs/policies/grant acquisition strategies impacting public and private sectors, to organize people and events, and to communicate positive ideas and images intended to improve organizational productivity and support innovative decision-making. Dr. Wright has held senior management positions in the areas of public safety, emergency management, workforce development and health care policy. These positions included Senior Policy Analyst, MassHealth, Commonwealth of MA, Senior Program Manager, Executive Office of Public Safety, Commonwealth of MA, and Program Coordinator, Southern New Hampshire Services. Dr. Wright received his BA from the University of Chicago, an MPA from Suffolk University, Boston, MA, and a Doctorate in Public Administration from the University of LaVerne, LaVerne, CA. His research has focused upon the implementation of major federal programs.
Jane Wiseman is an Innovations in American Government Fellow at the Ash Center for Democratic Governance and Innovation and leads the Institute for Excellence in Government, a non-profit consulting firm dedicated to improving government performance. She has served as an appointed official in government and as a financial advisor and consultant to government. Her current consulting, research, and writing focus on government innovation and data-driven decision-making. She has written on customer-centric government, data-driven decision-making in government, pretrial justice, and 311 for a variety of audiences. Ms. Wiseman has served as Assistant Secretary, Massachusetts Executive Office of Public Safety and as Assistant to the Director for Strategic Planning, National Institute of Justice, United States Department of Justice. Ms. Wiseman represented the Justice Department on detail as a Staff Assistant for the US House of Representatives Appropriations Committee. Ms. Wiseman holds a Bachelor of Arts in Government from Smith College and a Master of Public Policy from the Harvard Kennedy School.
PANEL 3: COLLABORATING TO ENHANCE PERFORMANCE: A CONVERSATION
Boris Arratia is a Senior Advisor at the General Services Administration's (GSA) Office of Shared Solutions and
Performance Improvement (OSSPI). He works with agency and cross-agency teams to design and deliver collaborative initiatives that advance progress towards solving complex cross-cutting federal government challenges, as part of the President’s Management Agenda. For example, he supports a cross-agency priority goal team that is working to improve the public's experience with federal services. Prior to joining GSA, Boris served as a process improvement and productivity expert in the private sector and the federal government for over 28 years. He holds an MBA from Saint Ambrose University and a BS in Industrial Engineering from the University of Iowa.
Emily Robbins is the Program Manager for MetroBridge, a new program under the Initiative on Cities and the College of Arts & Sciences at Boston University designed to bring real-world work into undergraduate and graduate classrooms. Within MetroBridge, municipalities serve as clients of classes at the University and students receive hands-on experience in solving real-world urban problems. Prior to joining Boston University, Emily was the Principal Associate for Economic Development at the National League of Cities (NLC) in Washington, D.C. Emily’s work at NLC helped city leaders create stronger and more equitable local economies through research and technical assistance. Her NLC publications include policy briefs on supporting inclusive economic development, maker economies, food-based business incubators, local business development, and performance management. Emily also previously worked for the George Washington University’s Graduate School of Education, and as a legislative aide for the Boston City Council. She earned a master’s degree in public policy from the George Washington University, and a bachelor’s degree in journalism from Northeastern University.
Robert Lewis, Jr.
Robert Lewis, Jr. is a nationally recognized thought leader, public speaker and passionate advocate for urban youth. Robert has deep experience with grassroots, community-based organizations throughout Greater Boston and government entities, colleges, sports franchises and philanthropic foundations throughout the country. A 2015 Boston Magazine cover story listed Robert among the city’s 50 Most Powerful Leaders, calling him “a tireless advocate for inner-city kids.” Robert’s impressive career has included important roles such as Executive Director of the Boston Centers for Youth and Families, President and Executive Director of the National Conference for Community and Justice, Senior Vice President of City Year’s national operations and Executive Director of City Year Boston, and Vice President for Program at the Boston Foundation. In 2013, Robert left The Boston Foundation to pursue a lifelong dream to launch The BASE. The BASE is a model and methodology that changes the paradigm for urban youth by providing student athletes with the opportunity, knowledge, skills and confidence needed to develop a winning game plan for success both on and off the field. The BASE embodies everything Robert learned as founder of the Boston Astros, a youth baseball team he launched in 1978. Robert also worked with the Minister of Defense in Bermuda to launch StreetStafe Bermuda, and advised Prime Minister David Cameron during the tumultuous riots in the United Kingdom in 2011. Among his many awards and distinctions are the 2015 Sports Museum’s Lifetime Achievement Award at the Boston Baseball Writer’s Annual Dinner, and an honorary doctor of humane letters degree from Cambridge (MA) College. In addition, Robert served on MA Governor-elect Charlie Baker’s transition team, helping develop Baker’s statewide urban agenda.
Kristen Stelljes works for the City of Somerville as the Director of SomerStat, the Mayor’s Office of Innovation and Analytics. She has also served Somerville’s Community Preservation Act Manager. She was previously an Evidence-informed Policymaking Program Officer for the Hewlett Foundation’s Global Development and Population Program and a Population, Health, and Environment Advisor in the Packard Foundation’s Ethiopia office.
Prof. Prajapati Trivedi is currently the Senior Director heading the Economic, Youth, and Sustainable Directorate of the Commonwealth Secretariat in London, UK. He reports directly to the Secretary General of the Commonwealth Secretariat. Prior to joining the Commonwealth Secretariat, Prof. Prajapati Trivedi was the Faculty Chair for the Management Programme in Public Policy (MPPP) and a Senior Fellow (Governance) at the Indian School of Business, India’s highest ranked business school. In addition, he is a Visiting Fellow at the IBM Center for the Business of Government, Washington, DC, and Visiting Economics Faculty at the Harvard Kennedy School of Government, Harvard University. From 2009-2014, he worked as a Permanent Secretary to the Government of India in the Cabinet Secretariat, Prime Minister’s Office. He worked as a Senior Economist with the World Bank from 1995-2009; Economic Adviser to Government of India (1992-1994) and a Chaired Professor of Public Sector Management at the Indian Institute of Management Calcutta (1987-1992). After graduating in B.A. (Economics Honours) from St. Stephen’s College, Delhi University, he received M.Sc. (Economics) from London School of Economics in 1974 and Ph.D. (Economics) from Boston University in 1985. Author of four books and several academic papers, he has worked in more than 44 countries. He is the first Indian to receive the International Public Administration Award by the American Society for Public Administration (ASPA) in recognition of his significant contributions to the field of public administration as a scholar and practitioner. He is also the first Indian to be elected as the Fellow of the National Academy of Public Administration (NAPA), Washington, DC. In April 2018 he was awarded the Bharat Gaurav Award for lifetime achievement by Sanskriti Yuva Sanstha in the House of Commons, British Parliament, Palace of Westminster, London. In March 2019, he received the Harry Hatry Distinguished Performance Management Practice Award for 2019 in Washington, DC, USA.
PANEL 4: LEADING A CULTURE OF INNOVATION
Anne McIntyre-Lahner has worked in the human services field for thirty-seven years, including twenty-six years with the State of CT. Throughout her career, she has focused on systems change by developing and overseeing accountability practices and leading strategic planning and performance management work. Anne is a frequently requested speaker on implementing data-driven, and outcome-focused work across large systems, and has presented at numerous local, regional, and international conferences on data-driven decision-making, managing for results, and strengthening government accountability. She is the author of Stop Spinning Your Wheels: Using Results Based Accountability to Steer Your Agency to Success about implementation of RBA for public or private agency leaders who are ready to focus on outcomes to ensure the people they serve are better off.
Ron Schack, Ph.D., has worked on performance measurement issues for the past 25 years. His expertise includes performance measurement systems development, multi-mode program evaluation, advanced data analysis, public budgeting, and public policy analysis. For the last 19 years he has been partner with the Charter Oak Group, LLC, a performance consulting firm based in Connecticut. Past projects include development performance systems for the San Diego and Kentucky Workforce Systems; evaluation of the CT One-Stop Career Center System; Integrating performance measures into the Appropriations process at the CT General Assembly, and developing the performance system for the USDOL Older Worker program. Currently Dr. Schack is conducting an analysis of gun-crime in three cities in CT, as well as a data sharing / data integration project for the Hartford Opportunity Youth Collaborative. Ron has recently written a book, Confessions of a Data Scientist or Warrior Priest? Lessons From 25 Years of Data Science, Performance Measurement, and Decision Support, which will available very soon.
Ryan Hunter’s passion is to help government work better for people. Over more than a decade, he has provided policy and management guidance to public and non-profit sector clients to make a meaningful difference in people’s lives through data-driven decision-making, process improvement, and strategic project management. Ryan holds a Master’s in Public Policy from UC Berkeley’s Goldman School, is a certified Project Management Professional (PMP) and Denver Peak lean black belt, and has led policy analysis and performance improvement work for UC Berkeley, the City of Oakland, and the City and County of San Francisco. As the manager of the City Performance Lean Program, he raises champions across the City to transform government services.
Jenessa Rozier works on the operational and financial processes that support the City Performance Unit. Her project portfolio has ranged from performance measurement, facilitation, and Lean. As a member of the City Performance Lean Team, Jenessa has helped to develop the curriculum for training City employees on Lean process improvement, and enjoys empowering line staff to make incremental, powerful changes to their daily work. She hopes the Lean Team can create a culture within City government for continuous improvement, and that all City employees feel ownership and pride for the work they do every day.
Tim Dodd currently serves as the Chief Performance Officer for the City of Santa Monica, CA and previously served as the Performance Manager for the City of Baltimore and the Director of Performance Management for the Commonwealth of MA. He holds a BA in Political Science and History from American University, a Masters in History from Providence College and a Doctorate in Law and Policy from Northeastern University. He served as an elected member of the Board of Selectmen in his hometown of Westborough, MA and on the boards of several nonprofits.
PANEL 5: GETTING TECHNICAL TO GET RESULTS
Aroon Manoharan is an associate professor and director of the Global Comparative Master of Public Administration (MPA) program at the University of Massachusetts Boston. His area of research is public management, with primary emphasis on e-government, the use of information technology to deliver government services, integrate and transact government business, and enable citizen participation in government. His focus on e-government integrates the domains of strategic planning, performance measurement, and public performance reporting. His research also employs an international comparative focus, and he was involved in e-government projects in Prague (Czech Republic), Sofia (Bulgaria), and Cape Town (South Africa). Manoharan is a member of the Section on Public Performance and Management of the American Society for Public Administration (ASPA). He is also a member of the Section on International and Comparative Administration (SICA) and the Massachusetts Chapter of ASPA.
Dr. Raymond Keeler has 25 years of experience working for and supporting the United States Department of Energy (DOE). Dr. Keeler is the Quality Assurance Manager for Navarro Research and Engineering supporting the DOE Environmental Management Nevada Program. In this position, he is responsible for managing the quality assurance, contractor assurance, regulatory compliance, and training programs for Navarro’s operations at the Nevada National Security Site and the Tonopah Test Range. Dr. Keeler also actively participates in the DOE Consolidated Audit Program auditing analytical laboratories and transportation and disposal facilities across the United States. Previously, he was the Director of the Yucca Mountain Nuclear Waste Cooperative Agreement between the DOE and the NV System of Higher Education. Dr. Keeler holds a bachelor’s degree in Applied Physics and Mathematics, a Master’s degree in Public Administration with emphasis in Water Resources Management, and a Doctorate in Public Affairs with emphasis in Higher Education Administration and Quality Assurance of government funded research.
Initiate Results: Taking the Mystery Out of Getting Great Results presented by John Vaught (no presentation)
John Vaught is a part of the IT Leadership Team and is also a speaker for organizations and conferences. His goal is to help create change through clarity and move teams from frustrated to empowered. He has certifications in PMP, ITIL, and Agile. Inger Brinck, Director As Director of Results WA, supports her team members to fulfill the Governor’s mission to create a more responsive, data-driven and people-centered state government. She’s led the organization’s transformation to deliver better value to state government and better results for all Washingtonians. She loves data and people and the increasingly powerful combination of the two.
Mandeep Kaundal joined Washington State government six years ago and has been part of the Results Washington Team since December 2017 as Senior Performance Manager. He has an M.S. in Agricultural Economics as well as an M.B.A. He considers himself a lifelong learner and spends his free time reading and learning about different programming languages. His focus is on developing and visualizing performance measures and data to identify disparities across the state.
This workshop will present Performance Management: Back to Basics. It will describe the essentials of performance management focusing on (strategic and program planning, budgeting (integrating measurement and cost data), management, evaluation, measures, and reporting. This session will integrate other conference topics into this framework and tie current topics to performance management basics
Mr. Mark Abrahams, President of The Abrahams Group, is an independent management consultant specializing in governmental financial, performance and operations management, with over 30 years of experience. He is one of the early implementors of Performance Management in the United States having worked with the cities of Indianapolis, Milwaukee, New York, Newark, Portland, San Diego, Hartford, Kansas City, Richmond, Alexandria, Baltimore, Boston, the counties of Santa Clara, San Bernardino, Maricopa, Monroe, several states, school systems and Abu Dhabi. Mr. Abrahams has a Bachelor’s Degree in Political Science from Lake Forest College, a Master’s Degree in Political Science from the Urban Studies Institute of the University of Toledo and an MBA from Suffolk University. He is a Certified Public Accountant, a member of the Advisory Board for the Dean of the Suffolk University Sawyer Management School and a frequent presenter and speaker on performance management.