National Center for Public Performance

Institute for Public Service - Sawyer Business School -Suffolk University

120 Tremont Street, Boston, MA 02108

Email: ncppsuffolk@gmail.com - Phone: 617-994-4273

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Strategic Performance Management Certificate

NEWS

 

Now enrolling for winter 2020! Session runs 1/21-4/4.

Register here.

About the Program

The online Strategic Performance Management (SPM) program is a noncredit certificate designed for individuals in public and nonprofit organizations (both leading executives and frontline employees), and citizens interested in measuring and improving the performance of their government and nonprofit service delivery organizations.


Students enroll in a 10-week training course covering four core topics. Additionally, students receive free access to three optional supplemental units that can be completed at any time.


The SPM course is completely online.

Course Modules

Performance Management and
Government
• Creating a culture of performance
• Stakeholder buy-in
• Overcoming psychological barriers to
performance in government
• Overcoming political barriers to performance


Strategic Planning for Performance
Management
• Logic models and performance
• Stakeholder analysis
• Ensuring longevity of performance systems
• Developing and following organization
missions


Measuring and Reporting Performance
• Creating relevant objectives/targets
• Selecting reliable performance indicators
• Operationalizing your goals
• Data visualizing
• Effective reporting


Evidence-Based Management
• Turning your data into action
• Testing your indicators and measuring results
• Re-thinking organizational reform

Supplemental Units (optional)
• Basic Analytical Methods
• Budgeting for Performance
• Applied Program Evaluation

Testimonials 

"I couldn’t recommend the course highly enough – the team delivering the program were passionate about the material, engaging in their critiques, and just brilliant in all aspects.”


"The material was very useful. I had experience working in this area but hearing a variety of opinions based on the reading material was very interesting. It gave me a lot more to think about.”


"That experience was excellent for gaining new knowledge and information and provided a great
venue for dialogue and sharing”


“A really great set of practical tools mixed with thought provoking theoretical material. I’m excited to take this new information back to my organization!”

Course Registration Fee


• $1,250 per student
• $1,100 for government/nonprofit employees


• Register three or more students from the same organization and receive a 20% discount for the group.