National Center for Public Performance

Institute for Public Service - Sawyer Business School -Suffolk University

120 Tremont Street, Boston, MA 02108

Email: ncppsuffolk@gmail.com - Phone: 617-994-4273

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Building a Custom Performance Measurement and Improvement Manual

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The purpose of this simulation is for participants to determine what steps are necessary, and which are optional, in the development and implementation of a public or nonprofit performance measurement and improvement plan.

 

Each individual or group will develop a customized plan suitable for a public sector organization. Because the plan is customizable, it enables plans to be individualized to nearly any organization. Moreover, it encourages participants to pay attention to the unique opportunities and constraints of a given context as improvement is sought.

 

The possible steps in this exercise are drawn from research and publications by the National Center for Public Performance and its affiliates.

The game can also be located in list format on Google Sheets.