National Center for Public Performance

Institute for Public Service - Sawyer Business School -Suffolk University

120 Tremont Street, Boston, MA 02108

Email: ncppsuffolk@gmail.com - Phone: 617-994-4273

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E-Governance Institute

The mission of the E-Governance Institute is to explore how the internet and other information technologies (IT) have and will continue to impact on the productivity and performance of the public sector and how e-government fosters new and deeper citizen involvement within the governing process.

The Institute is committed through its work to supporting the gathering and sharing of knowledge, information and data in order to increase the understanding of how e-governance can strengthen the fundamental partnership between the public sector and the private citizen.

Digital Governance in Municipalities Worldwide Survey

The Digital Governance in Municipalities Worldwide Survey research evaluates the practice of digital governance in large municipalities worldwide.

This continuing research evaluates the websites of municipalities in terms of digital governance and ranks them on a global scale. Simply stated, digital governance is comprised of both digital government (delivery of public services) and digital democracy (citizen participation in governance). Specifically, we analyzed privacy/security, usability, and content of websites, the type of online services currently being offered, and citizen engagement and participation through websites established by municipal governments .

The Eighth Global E-Governance Survey is currently underway in collaboration with the McCormack Graduate School, University of Massachusetts Boston. This work is supported by the Ministry of Education of the Republic of Korea and the National Research Foundation of Korea (NRF-2017S1A3A2067636).

All publications are available to the public to download.

Screen Shot 2018-11-05 at 3.56.22 PM.png

Other Publications

Digital Governance Success Factors and Barriers to Success in Prague (PDF)

James Melitski, Tony J. Carrizales, Aroon Manoharan, and Marc Holzer

Digitized Government in Worldwide Municipalities between

2003 and 2007 (PDF)

Donald J. Calista, James Melitski, Marc Holzer, and Aroon Manoharan

flyer Holzer Egovernment.jpg

E-Governance Approaches at the Local Level: A Case Study

in Best Practice (PDF)

James Melitski, Tony J. Carrizales, Aroon Manoharan, and Marc Holzer

Global Cities on the Web: An Empirical Typology of Municipal Websites (PDF)

Marc Holzer, Aroon Manoharan and Gregg Van Ryzin

E-Governance Institute

The mission of the E-Governance Institute is to explore how the internet and other information technologies (IT) have and will continue to impact on the productivity and performance of the public sector and how e-government fosters new and deeper citizen involvement within the governing process.

The Institute is committed through its work to supporting the gathering and sharing of knowledge, information and data in order to increase the understanding of how e-governance can strengthen the fundamental partnership between the public sector and the private citizen.

Digital Governance in Municipalities Worldwide Survey

The Digital Governance in Municipalities Worldwide Survey research evaluates the practice of digital governance in large municipalities worldwide.

This continuing research evaluates the websites of municipalities in terms of digital governance and ranks them on a global scale. Simply stated, digital governance is comprised of both digital government (delivery of public services) and digital democracy (citizen participation in governance). Specifically, we analyzed privacy/security, usability, and content of websites, the type of online services currently being offered, and citizen engagement and participation through websites established by municipal governments .

The Eighth Global E-Governance Survey is currently underway in collaboration with the McCormack Graduate School, University of Massachusetts Boston. This work is supported by the Ministry of Education of the Republic of Korea and the National Research Foundation of Korea (NRF-2017S1A3A2067636).

All publications are available to the public to download.

Screen Shot 2018-11-05 at 3.56.22 PM.png

Other Publications

Digital Governance Success Factors and Barriers to Success in Prague (PDF)

James Melitski, Tony J. Carrizales, Aroon Manoharan, and Marc Holzer

Digitized Government in Worldwide Municipalities between

2003 and 2007 (PDF)

Donald J. Calista, James Melitski, Marc Holzer, and Aroon Manoharan

flyer Holzer Egovernment.jpg

E-Governance Approaches at the Local Level: A Case Study

in Best Practice (PDF)

James Melitski, Tony J. Carrizales, Aroon Manoharan, and Marc Holzer

Global Cities on the Web: An Empirical Typology of Municipal Websites (PDF)

Marc Holzer, Aroon Manoharan and Gregg Van Ryzin

Global Comparative Municipal E-Governance - Factors and Trends 2017 (PDF)

Aroon P. Manoharan, Yueping Zheng and James Melitski

E-Governance Institute

The mission of the E-Governance Institute is to explore how the internet and other information technologies (IT) have and will continue to impact on the productivity and performance of the public sector and how e-government fosters new and deeper citizen involvement within the governing process.

The Institute is committed through its work to supporting the gathering and sharing of knowledge, information and data in order to increase the understanding of how e-governance can strengthen the fundamental partnership between the public sector and the private citizen.

Digital Governance in Municipalities Worldwide Survey

The Digital Governance in Municipalities Worldwide Survey research evaluates the practice of digital governance in large municipalities worldwide.

This continuing research evaluates the websites of municipalities in terms of digital governance and ranks them on a global scale. Simply stated, digital governance is comprised of both digital government (delivery of public services) and digital democracy (citizen participation in governance). Specifically, we analyzed privacy/security, usability, and content of websites, the type of online services currently being offered, and citizen engagement and participation through websites established by municipal governments .

The Eighth Global E-Governance Survey is currently underway in collaboration with the McCormack Graduate School, University of Massachusetts Boston. This work is supported by the Ministry of Education of the Republic of Korea and the National Research Foundation of Korea (NRF-2017S1A3A2067636).

All publications are available to the public to download.

Screen Shot 2018-11-05 at 3.56.22 PM.png

Other Publications

Digital Governance Success Factors and Barriers to Success in Prague (PDF)

James Melitski, Tony J. Carrizales, Aroon Manoharan, and Marc Holzer

Digitized Government in Worldwide Municipalities between

2003 and 2007 (PDF)

Donald J. Calista, James Melitski, Marc Holzer, and Aroon Manoharan

flyer Holzer Egovernment.jpg

E-Governance Approaches at the Local Level: A Case Study

in Best Practice (PDF)

James Melitski, Tony J. Carrizales, Aroon Manoharan, and Marc Holzer

Global Cities on the Web: An Empirical Typology of Municipal Websites (PDF)

Marc Holzer, Aroon Manoharan and Gregg Van Ryzin

Global Comparative Municipal E-Governance: Factors and Trends 2017 (PDF)

Aroon P. Manoharan, Yueping Zheng and James Melitski

E-Governance Institute

The mission of the E-Governance Institute is to explore how the internet and other information technologies (IT) have and will continue to impact on the productivity and performance of the public sector and how e-government fosters new and deeper citizen involvement within the governing process.

The Institute is committed through its work to supporting the gathering and sharing of knowledge, information and data in order to increase the understanding of how e-governance can strengthen the fundamental partnership between the public sector and the private citizen.

Digital Governance in Municipalities Worldwide Survey

The Digital Governance in Municipalities Worldwide Survey research evaluates the practice of digital governance in large municipalities worldwide.

This continuing research evaluates the websites of municipalities in terms of digital governance and ranks them on a global scale. Simply stated, digital governance is comprised of both digital government (delivery of public services) and digital democracy (citizen participation in governance). Specifically, we analyzed privacy/security, usability, and content of websites, the type of online services currently being offered, and citizen engagement and participation through websites established by municipal governments .

The Eighth Global E-Governance Survey is currently underway in collaboration with the McCormack Graduate School, University of Massachusetts Boston. This work is supported by the Ministry of Education of the Republic of Korea and the National Research Foundation of Korea (NRF-2017S1A3A2067636).

All publications are available to the public to download.

Screen Shot 2018-11-05 at 3.56.22 PM.png

Other Publications

Digital Governance Success Factors and Barriers to Success in Prague (PDF)

James Melitski, Tony J. Carrizales, Aroon Manoharan, and Marc Holzer

Digitized Government in Worldwide Municipalities between

2003 and 2007 (PDF)

Donald J. Calista, James Melitski, Marc Holzer, and Aroon Manoharan

E-Governance Approaches at the Local Level: A Case Study

in Best Practice (PDF)

James Melitski, Tony J. Carrizales, Aroon Manoharan, and Marc Holzer

Global Cities on the Web: An Empirical Typology of Municipal Websites (PDF)

Marc Holzer, Aroon Manoharan and Gregg Van Ryzin

Global Comparative Municipal E-Governance: Factors and Trends 2017 (PDF)

Aroon P. Manoharan, Yueping Zheng and James Melitski

Introduction of Seoul Metropolitan Government’s e-Governance Policy Study

Marc Holzer, Aroon P. Manoharan, Jongmin Shon, Eunmi Choi, Minsung Kang, Sungyoon Lee, and Hyuk Yang

flyer Holzer Egovernment.jpg