Latest Story

Can Citizen Surveys be a Hidden Gem for Your Municipality?

By Kel Wang, Corporate Performance Lead, City of Edmonton

  • Does your municipality conduct citizen surveys?

  • Have you ever used surveys for evidence in decision-making?


If you answered “no” to the above questions, keep reading to uncover a potentially hidden opportunity, and learn how you can improve your municipality and the services you provide... continue reading


How are you using performance data to shape your organization's narrative? 

What is your organization's story of performance? Did you finally figure out how to use the data you've been collecting for years? How are you connecting your residents with performance management?

If you'd prefer to share your story in a question-and-answer interview, please denote that in the message field and staff will reach out to you.


Share your story of performance to be featured on the next NCPP Newsletter or on our Website.

Share your story! 

National Center for Public Performance

Institute for Public Service - Sawyer Business School -Suffolk University 120 Tremont Street, Boston, MA 02108

Email: - Phone: 617-994-4273

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