The following are publications by NCPP faculty, affiliated researchers, and other prominent academics in the fields of public administration, performance, and productivity. 

The Public Productivity and Performance Handbook: Public Administration and Public Policy (Third Edition). Edited by Marc Holzer, and Andrew Ballard. Routledge (Summer 2021).

A productive society is dependent upon high-performing government. The Public Performance and Productivity Handbook, Third Edition includes chapters from leading scholars, consultants, and practitioners to explore all of the core elements of improvement. Completely revised and focused on best practice, the handbook comprehensively explores managing for high performance, measurement and analysis, costs and finances, human resources, and cutting-edge organizational tools. Its coverage of new and systematic management approaches and well-defined measurement systems provides guidance for organizations of all sizes to improve productivity and performance. The contributors discuss such topics as accountability, organizational effectiveness after budget cuts, the complementary roles of human capital and 'big data,' and how to teach performance management in the classroom and in public organizations.

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Public Administration: An Introduction (Third Edition) by Marc Holzer, and Richard W. Schwester. Routledge (2020).

The book explores the traditional, essential elements of public administration such as organizational theory, human resource management, leadership, program evaluation and policy analysis, budgeting, and the politics of public administration. Artwork depicts bureaucratic issues, reinforcing each chapter’s themes and creating an informative and aesthetically engaging textbook, while charts, graphs, diagrams, and illustrations add dimensions to the text’s overviews of public administration.

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Administrative System Innovation and Building a Public Service-Oriented Government. Edited by Marc Holzer, Mengzhong Zhang, and Wei Hu. Cambridge Scholars (2019).

From the late 1970s until the present day, the New Public Management movement flourished in the United Kingdom, New Zealand, Australia and a number of other countries over the globe. Nowadays, governments across the world are more service-oriented than previously, and administrative system innovations are encouraging new ways of improving public services. Increasingly, more and more countries are witnessing administrative innovations to provide better, quicker, and more efficient and effective service to the public. To this end, this collection of essays highlights public service theory and practices. While some chapters concentrate on innovation in administrative systems, others pay attention to more theoretic and practical issues. A few examine municipal-level public service and innovation, whereas others focus on environment, community policing, public infrastructure, partnership governance, and e-service and e-participation, as well as citizen participation.

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E-Government and Information Technology Management by Marc Holzer, Aroon P. Manoharan and James Melitski. Melvin & Leigh (2019).

E-Government and Information Technology Management is an essential textbook for graduate and undergraduate programs across the world that are taking steps to incorporate courses on e-government/IT as they prepare their students to join the public sector workforce. The book also serves as a comprehensive guide for the growing body of researchers and practitioners in e-government.

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The Public Administration Gateway: A User's Guide.  Edited by Marc Holzer, Janice Flug, Seth J. Meyer, and Chengxin Xu. School of Public Affairs and Administration (SPAA) at Rutgers University (2018).

This Companion Guide, as well as The PA Gateway, serves as an extensive bibliography to the vast library of public administration literature. The resources cited are to assist those practicing the art of public administration, as well as those researching, teaching and studying various aspects of the field. Resources cited include journals, indexing and abstracting services, handbooks, case studies, government documents, bibliographies, data sets and archives. In addition, that Guide also contributes to the training and teaching of public administration by including teaching resources, writing aides, and efficient website searching strategies for teachers, students and practitioners.

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Digital Governance in Municipalities Worldwide: Seventh Global E-Governance Survey: A Longitudinal Assessment of Municipal Websites Throughout the World. By Marc Holzer and Aroon Manoharan. National Center for Public Performance (2015-16). 

The Digital Governance in Municipalities Worldwide Survey assessed the practice of digital governance in large municipalities worldwide in 2015-16 and ranked the cities on a global scale. The survey evaluated the performance of official websites of municipalities worldwide in the areas of privacy & security, usability, content, services, and citizen and social engagement.

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Partnership Governance in Public Management by Marc Holzer and Seth Grossman. Routledge (2016).

The ability to create and sustain partnerships is a skill and a strategic capacity that utilizes the strengths and offsets the weaknesses of each actor. Partnerships between the public and private sectors allow each to enjoy the benefits of the other: the public sector benefits from increased entrepreneurship and the private sector utilizes public authority and processes to achieve economic and community revitalization. Partnership Governance in Public Management describes what partnership is in the public sector, as well as how it is managed, measured, and evaluated.

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Public Administration in a Globalized World: Theories and Practices Between the US and Korea by Marc Holzer, Richard W. Schwester, Seok-Hwan Lee. Routledge (2016).

While introducing and discussing American public administration issues, this textbook provides critical views of parallel Korean public administration issues for each chapter. In this regard, not only will students and practitioners be able to more deeply understand their own countries’ public sector issues, but they also will be able to improve and extend their knowledge of effective solutions based on lessons learned from different countries’ experiences. From this perspective, this book is for both American and Korean students studying public administration at the initial stage.

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"Best Practices in E-Governance: A Comparative Study Based on Rutgers University Worldwide Digital Governance Survey," by Marc Holzer. Chapter in Information and Communication Technologies in Public Administration. CRC Press/Taylor and Francis Group (2015).

An examination of how information technology (IT) can be used in public administration, Information and Communication Technologies in Public Administration: Innovations from Developed Countries examines global perspectives on public administration and IT innovations. This book illustrates the theoretical context of current policies, and issues. 

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Developments in Strategic and Public Management: Studies in the US and Europe by Marc Holzer and Paul Joyce. Edited by John Bryson. Palgrave Macmillan (2014).

Through contemporary case studies of strategic management at work in the US and Europe, this collection shows that it can no longer be seen as a discipline for long term decisions but has become a central feature of the public sector. Individual chapters offer insights into strategic management capabilities at the national and sub-national level.

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Active Citizen Participation in E-Government: A Global Perspective by Marc Holzer and Aroon Manoharan. IGI Global (2012).

As governments across the world increasingly adopt information and communication technology to improve their efficiency and effectiveness, they are gradually providing opportunities for citizen participation and engagement online. The use of Internet technologies raises the possibility for large-scale e-democracy and enhances the degree and quality of public participation in government. Active Citizen Participation in E-Government: A Global Perspective focuses on the issues and challenges involving adoption and implementation of online civic engagement initiatives globally and will serve as a valuable guide to governments in their efforts to enable active citizen participation.

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Shared Services & Municipal Consolidation: A Critical Analysis by Marc Holzer and John C. FryPublic Technology Institute (2011).

A internationally renowned academic and a local practitioner combine insights and experiences to aid local government leaders in assessing public service alternatives. Their framework is straightforward and goes well beyond the simplistic assumptions of economies of scale. This book could not be more timely.

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Policy, Performance and Mangement in Governance and Intergovernmental Relations: Transatlantic Perspectives. Authored and edited by Marc Holzer, Edoardo Ongaro, Andrew Massey, and Ellen Wayenberg. Edward Elgar (2011).

This innovative book presents a transatlantic comparison of governance and Intergovernmental Relations (IGR) policy, performance and management.

By examining both analytical and empirical differences and similarities between the European Union and the United States, this comprehensive book provides a better understanding of (inter) governmental systems, settings and actors operating in the post New Public Management Era. The expert contributors consider processes of policy formulation and implementation from an intergovernmental point of view, examine issues of performance and accountability that rise in IGR settings and zoom in on the importance and implications of IGR for welfare. Taken together, these insights provide an important next step into the world of transatlantic research and comparison.

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E-Governance and Civic Engagement: Factors and Determinants of E-Democracy. Authored and edited by Marc Holzer, and Aroon Manoharan. IGI Global (2011).

This book examines how e-government facilitates online public reporting, two-way communication and debate, online citizen participation in decision-making, and citizen satisfaction with e-governance. The book explores the impacts from governments that have engaged their citizens online, discusses issues and challenges in adopting and implementing online civic engagement initiatives globally, and helps guide practitioners in their transition to e-governance.

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Public Deliberation and Performance Measurement: Strengthening Beneficial Effects of Performance Measurement on City Management and Municipal Democracy by Marc Holzer and Jaeduk Keum. VDM Verlag (2008).

American governments are developing performance measurement systems to make them more responsive and to increase the quality of services they provide. Concerns have emerged, however, that government-initiated performance measurement has not convinced citizens of its effectiveness due to several dysfunctional effects. Some scholars argue, therefore, that citizens should be involved in government performance measurement activities. This book provides evidence, confirming that public deliberation appears to have contributed to the building of fairer, more transparent and more reflective performance measurement systems, and to the enhancement of beneficial effects of performance measurement on democracy and management. It is important to note, however, that these effects have resulted from the fulfillment of conditions of public deliberation-political equality, inclusiveness, deliberation, authority, and non-tyranny- as theorists have suggested. 

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Building Good Governance: Reforms in Seoul  by Marc Holzer and Byong-Joon Kim. National Center for Public Productivity (NCPP) and the Seoul Development Institute (2006).

This casebook highlights reforms which Seoul planned and administered. It addresses the impacts of those reforms, as well as difficulties and problems in the implementation process. The book consists of four major sections: enhancing transparency, improving integrity, upgrading responsiveness and increasing productivity.

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Public Service: Callings, Commitments And Contributions (ASPA Classic). Edited by Marc Holzer. Taylor and Francis (2000).

If "public service" is a time honored concept, is it also time worn? Is it still a "high calling" or a pejorative label? Is a career devoted to public service for the best and brightest, or only for the mediocre and myopic. The selections in this volume are meant to address that debate in a systematic manner. 

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Government at Work: Best Practices and Model Programs (1st Edition) by Marc Holzer and Kathe Callahan. Sage (1998).


This book presents persuasive arguments in support of public service and those who work within it. Clearly, some services should come under government control: public safety, highways, armed and emergency service, water, sewage, parks, schools. Others, however, are operating in answer to problems that society fails to solve. The public sector requires complex problem-solving processes - never simple solutions - and, despite the negative image imprinted on the public consciousness, Government at Work shows how so-called bureaucrats do a difficult job well.


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Competent Government: Theory and Practice by Marc Holzer and Arie Halachmi. Chatelaine Press (1995).


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