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The following are publications by NCPP faculty, affiliated researchers, in the fields of public administration, performance, and productivity. 


A productive society is dependent upon high-performing government. The Public Performance and Productivity Handbook, Third Edition includes chapters from leading scholars, consultants, and practitioners to explore all of the core elements of improvement. Completely revised and focused on best practice, the handbook comprehensively explores managing for high performance, measurement and analysis, costs and finances, human resources, and cutting-edge organizational tools. Its coverage of new and systematic management approaches and well-defined measurement systems provides guidance for organizations of all sizes to improve productivity and performance. The contributors discuss such topics as accountability, organizational effectiveness after budget cuts, the complementary roles of human capital and 'big data,' and how to teach performance management in the classroom and in public organizatio


E-Government and Information Technology Management is an essential textbook for graduate and undergraduate programs across the world that are taking steps to incorporate courses on e-government/IT as they prepare their students to join the public sector workforce. The book also serves as a comprehensive guide for the growing body of researchers and practitioners in e-government.


From the late 1970s until the present day, the New Public Management movement flourished in the United Kingdom, New Zealand, Australia and a number of other countries over the globe. Nowadays, governments across the world are more service-oriented than previously, and administrative system innovations are encouraging new ways of improving public services. Increasingly, more and more countries are witnessing administrative innovations to provide better, quicker, and more efficient and effective service to the public. To this end, this collection of essays highlights public service theory and practices. While some chapters concentrate on innovation in administrative systems, others pay attention to more theoretic and practical issues. A few examine municipal-level public service and innovation, whereas others focus on environment, community policing, public infrastructure, partnership governance, and e-service and e-participation, as well as citizen participation.

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The Digital Governance in Municipalities Worldwide Survey assessed the practice of digital governance in large municipalities worldwide in 2015-16 and ranked the cities on a global scale. The survey evaluated the performance of official websites of municipalities worldwide in the areas of privacy & security, usability, content, services, and citizen and social engagement.


The ability to create and sustain partnerships is a skill and a strategic capacity that utilizes the strengths and offsets the weaknesses of each actor. Partnerships between the public and private sectors allow each to enjoy the benefits of the other: the public sector benefits from increased entrepreneurship and the private sector utilizes public authority and processes to achieve economic and community revitalization. Partnership Governance in Public Management describes what partnership is in the public sector, as well as how it is managed, measured, and evaluated.


An examination of how information technology (IT) can be used in public administration, Information and Communication Technologies in Public Administration: Innovations from Developed Countries examines global perspectives on public administration and IT innovations. This book illustrates the theoretical context of current policies, and issues. 


This book presents a citizen-centric perspective of the dual components of e-government and e-governance. This volume in the Public Solutions Handbook Series focuses on various e-government initiatives from the United States and abroad, and will help guide public service practitioners in their transformation to e-government. The book provides important recommendations, and highlights successful models and lessons learned in the mplementation processes. Chapter coverage includes: Online fiscal transparency, Performance reporting, Improving citizen participation, Privacy issues in e-governance, Internet voting, E-government at the local level.


Innovative Perspectives on Public Administration in the Digital Age is a critical scholarly resource that examines the prevalence of e-government and the advancements of information systems to facilitate a government that is more open and accessible to citizens and businesses. Highlighting coverage on a broad range of topics such as online civic engagement, e-petition, and privacy and security, this publication is geared toward academicians, practitioners, and government officials seeking current and relevant research on the use of online and technological systems for the advancement of government and public policy.


As governments across the world increasingly adopt information and communication technology to improve their efficiency and effectiveness, they are gradually providing opportunities for citizen participation and engagement online. The use of Internet technologies raises the possibility for large-scale e-democracy and enhances the degree and quality of public participation in government. Active Citizen Participation in E-Government: A Global Perspective focuses on the issues and challenges involving adoption and implementation of online civic engagement initiatives globally and will serve as a valuable guide to governments in their efforts to enable active citizen participation.


A internationally renowned academic and a local practitioner combine insights and experiences to aid local government leaders in assessing public service alternatives. Their framework is straightforward and goes well beyond the simplistic assumptions of economies of scale. This book could not be more timely.


This innovative book presents a transatlantic comparison of governance and Intergovernmental Relations (IGR) policy, performance and management.

By examining both analytical and empirical differences and similarities between the European Union and the United States, this comprehensive book provides a better understanding of (inter) governmental systems, settings and actors operating in the post New Public Management Era. The expert contributors consider processes of policy formulation and implementation from an intergovernmental point of view, examine issues of performance and accountability that rise in IGR settings and zoom in on the importance and implications of IGR for welfare. Taken together, these insights provide an important next step into the world of transatlantic research and comparison.


This book examines how e-government facilitates online public reporting, two-way communication and debate, online citizen participation in decision-making, and citizen satisfaction with e-governance. The book explores the impacts from governments that have engaged their citizens online, discusses issues and challenges in adopting and implementing online civic engagement initiatives globally, and helps guide practitioners in their transition to e-governance.


American governments are developing performance measurement systems to make them more responsive and to increase the quality of services they provide. Concerns have emerged, however, that government-initiated performance measurement has not convinced citizens of its effectiveness due to several dysfunctional effects. Some scholars argue, therefore, that citizens should be involved in government performance measurement activities. This book provides evidence, confirming that public deliberation appears to have contributed to the building of fairer, more transparent and more reflective performance measurement systems, and to the enhancement of beneficial effects of performance measurement on democracy and management. It is important to note, however, that these effects have resulted from the fulfillment of conditions of public deliberation-political equality, inclusiveness, deliberation, authority, and non-tyranny- as theorists have suggested. 


Building Good Governance: Reforms in Seoul  by Marc Holzer and Byong-Joon Kim. National Center for Public Productivity (NCPP) and the Seoul Development Institute (2006).

This casebook highlights reforms which Seoul planned and administered. It addresses the impacts of those reforms, as well as difficulties and problems in the implementation process. The book consists of four major sections: enhancing transparency, improving integrity, upgrading responsiveness and increasing productivity.


If "public service" is a time honored concept, is it also time worn? Is it still a "high calling" or a pejorative label? Is a career devoted to public service for the best and brightest, or only for the mediocre and myopic. The selections in this volume are meant to address that debate in a systematic manner. 


This book presents persuasive arguments in support of public service and those who work within it. Clearly, some services should come under government control: public safety, highways, armed and emergency service, water, sewage, parks, schools. Others, however, are operating in answer to problems that society fails to solve. The public sector requires complex problem-solving processes - never simple solutions - and, despite the negative image imprinted on the public consciousness, Government at Work shows how so-called bureaucrats do a difficult job well.

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